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Refund Policy
Thank you for choosing the Institute of Applied Epidemiology and Public Health (“IAEPH,” “we,” “our,” or “us”) for your professional development and educational needs in the field of epidemiology and public health.
This Refund Policy outlines the terms and conditions regarding refunds for all course purchases made through our official website.
We are committed to providing high-quality learning experiences and ensuring that your investment in our courses is risk-free and protected by a fair and transparent refund policy.
1. General Refund Eligibility
We understand that circumstances may change, and you may need to withdraw from a course after purchase. That’s why we offer a 100% refund for all paid courses purchased through our website, subject to the following conditions:
To initiate a refund request, please follow these steps:
Contact Us: Send an email to [iaeph.shc@gmail.com] with the subject line: “Refund Request – [Course Name].”
Include the Following Information:
3. Refund Limitations
While we strive to accommodate refund requests fairly, there are certain scenarios where refunds may not be granted:
If you’ve purchased a course as part of a bundle or discounted promotional offer, the refund may be applied proportionally based on the original value of each course in the package. In such cases:
In lieu of a refund, students may request a course transfer or course substitution, provided:
6. Refund Method and Currency
Refunds will be processed using the same payment method used during the original transaction. We are not responsible for:
We reserve the right to revise, update, or modify this Refund Policy at any time without prior notice. However, any changes will not affect refund eligibility for courses purchased prior to the policy update.
For the most current version of our refund policy, please refer to this page on our website.
8. Contact Us
If you have any questions or concerns about this policy, or need assistance with a refund, you may contact us at: iaeph.shc@gmail.com
Thank you for choosing the Institute of Applied Epidemiology and Public Health (“IAEPH,” “we,” “our,” or “us”) for your professional development and educational needs in the field of epidemiology and public health.
This Refund Policy outlines the terms and conditions regarding refunds for all course purchases made through our official website.
We are committed to providing high-quality learning experiences and ensuring that your investment in our courses is risk-free and protected by a fair and transparent refund policy.
1. General Refund Eligibility
We understand that circumstances may change, and you may need to withdraw from a course after purchase. That’s why we offer a 100% refund for all paid courses purchased through our website, subject to the following conditions:
- The refund request must be submitted within 7 calendar days from the date of course enrollment/purchase.
- The course must have been purchased through our official
- The course must not have been completed more than 25% before the refund request.
- The refund will be processed to the original payment method (source account) within 7–10 working days from approval.
To initiate a refund request, please follow these steps:
Contact Us: Send an email to [iaeph.shc@gmail.com] with the subject line: “Refund Request – [Course Name].”
Include the Following Information:
- Full Name (as used during registration)
- Email address associated with the account
- Course name and date of purchase
- Payment receipt or order ID (if available)
- Reason for the refund request (optional, but helps us improve)
3. Refund Limitations
While we strive to accommodate refund requests fairly, there are certain scenarios where refunds may not be granted:
- Requests made after 7 calendar days of purchase.
- Courses that have been completed beyond 25% (as indicated by system logs or user progress).
- Users found to have violated academic integrity, including misuse of course material or access sharing.
- Payments made through unauthorized channels or third-party resellers not affiliated with IAEPH.
If you’ve purchased a course as part of a bundle or discounted promotional offer, the refund may be applied proportionally based on the original value of each course in the package. In such cases:
- Refunds are applicable only to individual eligible courses.
- Any bonus content or material granted as part of the offer may be revoked upon refund.
In lieu of a refund, students may request a course transfer or course substitution, provided:
- The request is made within 7 days of enrollment.
- The substituted course is of equal or lesser value.
- The original course has not been completed beyond 25%.
6. Refund Method and Currency
Refunds will be processed using the same payment method used during the original transaction. We are not responsible for:
- Currency conversion charges or transaction fees applied by your bank.
- Delays caused by your financial institution.
- Refunds to expired cards (in such cases, please notify your bank for alternative crediting options).
We reserve the right to revise, update, or modify this Refund Policy at any time without prior notice. However, any changes will not affect refund eligibility for courses purchased prior to the policy update.
For the most current version of our refund policy, please refer to this page on our website.
8. Contact Us
If you have any questions or concerns about this policy, or need assistance with a refund, you may contact us at: iaeph.shc@gmail.com